Last updated: January 20, 2025
At Winterarc, we strive to deliver your orders quickly and securely. Please read our shipping policy carefully to understand how we handle the delivery of your purchases.
1. Shipping Locations
- Currently, our products are shipped only within Tamil Nadu.
- If your location is not serviceable, we will notify you promptly during the checkout process.
2. Shipping Charges
- Shipping charges are calculated based on the delivery location and order size.
- Any applicable charges will be displayed during checkout.
3. Order Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking details.
- Use the provided tracking link to monitor your shipment’s progress.
5. Failed Deliveries
- If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the courier may charge an additional fee for redelivery.
- Please ensure your delivery details are accurate at the time of placing the order.
6. Damaged or Missing Items
- If your package is damaged or items are missing, contact us within 24 hours of delivery at hello@winterarc.in.
- Provide clear video of the package and contents for resolution.
7. No Cash on Delivery (COD)
- COD is not available at this time. All orders must be prepaid.
For any queries regarding your shipment, please reach out to us at [support email/phone number]. We’re here to help!
Thank you for shopping with Winterarc!
8. Contact Information
In the event you have any questions or comments please reach us via the following contacts:
Email – hello@winterarc.in